Penn National Insurance launches first of its kind digital legal service for commercial policyholders

Harrisburg, PA

Penn National Insurance is now providing their business policyholders with access to Business

Risk Protection, an Insurtech digital legal assistance service from Epoq Inc. The new service is the first legal assistance service introduced by a major insurer and the first in a movement by carriers towards non-coverage digital services. Business Risk Protection represents a ‘new breed’ of value -added services that meet the changing expectations of millennials and Gen Z policyholders.

Randy Mancini, vice president of Commercial Lines at Penn National Insurance says,

“This value-added service extends the protection we provide to the business community and helps us play an important role in helping them resolve their problems. Introducing this service also helps agents maintain their position as trusted advisors to their clients by giving them access to assistance that would otherwise be expensive or inaccessible.”

Business Risk Protection is designed to safeguard businesses with high-quality legal agreements that mitigate and transfer risk.

Grahame Cohen, CEO of Epoq North America said:

“As millennials and Gen Z become more dominant, insurers are focused on re-engineering their customer experience and generating positive policyholder interactions. The model of insurance is changing from a purely transactional relationship to one in which the policyholder receives value beyond the coverage and engages with their insurer more regularly. There is a demand for a more modern expansive offering from insurers and our services help them fulfil this need as well as differentiate them in the market,”

About Penn National Insurance

Penn National Insurance, founded in 1919, in Harrisburg, Pa., sells property-casualty insurance in eleven states, through a network of more than 1,200 independent agency operations. The company wrote $749.9 million in net written premium in 2020 on $718.0 million in policyholders’ surplus, and total assets exceeded $1.9 billion. The company employs approximately 830 people in its eleven-state sales and service territory.

About Epoq

Formed in 1994, Epoq (www.epoqtech.com) works with insurers and financial institutions to help them innovate, differentiate, and give greater value to their customers. The company achieves this by offering pioneering digital legal and regulatory document preparation services as an enhancement to its client’s services. With offices in Massachusetts and in London England, Epoq is respected globally and provides its unique services to over 60 major brands.

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