The Customer Experience after COVID-19 – A Catalyst for Change

On July 9th 2020 we held a webinar on the implications and opportunities for the insurance market from the COVID-19 pandemic. Our expert panel discussed whether existing changes in consumer and business expectations would be accelerated now that coronavirus had forced people into a digital-only way of life? We also discussed whether the crisis would serve as a call to action for the industry to open the door to innovation (and if so, how will it would occur) and what would be the long-term effect on the policyholder experience?

Key topics included:

• How can the customer experience be reimagined for a post-COVID world?

• How can insurers develop an innovation mindset?

• Are there new product opportunities arising from the crisis?

The video of the event is below:

Part 1 – Trends driving the future of the customer experience – 20 mins

Part 2 – How insurers can step into the domain of innovation and keep the focus on the customer – 20 mins

Part 3 – In depth discussion of the topics raised – 30 mins

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